1. Who we are
Trinity Domestics is a family-run appliance-repair business based at Unit 15 & 16, 30 Cultins Road, Edinburgh EH11 4DG. Company registered in Scotland — SC231936. VAT 717 2208 55. We are the data controller for the information described below.
Any questions about this policy or the data we hold on you can be sent to helpdesk@trinitydomestics.co.uk or 0131 332 8349.
2. What we collect
- Your name, address, phone number and email — so we can arrange and attend the repair.
- Details of the appliance and the fault reported.
- For letting-agent or landlord jobs: tenant contact details supplied by the agent for access.
- For warranty repairs: information the manufacturer needs to authorise the job (model / serial number, purchase details).
- Payment details when you pay — card payments are handled by our payment provider; we do not store card numbers.
- Basic technical data (IP address, device type) if you visit this website.
3. Why we use it
- To arrange, carry out and invoice your repair.
- To communicate with you about the booking — confirmations, ETAs, follow-ups.
- To meet our legal obligations (accounting, VAT, Gas Safe records).
- To claim payment from a manufacturer for a warranty repair, where applicable.
4. Who we share it with
We do not sell your data. We only share it with parties who need it to deliver your repair:
- Manufacturers (e.g. Beko) for warranty authorisation.
- Our job-management software provider (Tradify) to schedule engineers.
- Our accountant and HMRC for tax and VAT purposes.
- Where required by law, or to protect our legal rights.
5. How long we keep it
We keep job records for as long as needed to service the repair, honour any parts / labour guarantee, and meet accounting and tax requirements (typically six years from the end of the accounting year).
6. Your rights
Under UK GDPR you can ask us to:
- Confirm what personal data we hold on you and provide a copy.
- Correct anything that is wrong.
- Delete your data where we no longer need it and no legal obligation applies.
- Restrict or object to certain processing.
Email helpdesk@trinitydomestics.co.uk and we'll respond within 30 days. You can also complain to the Information Commissioner's Office at ico.org.uk.
7. Cookies
This website uses a small number of cookies — see our Cookie Policy for detail.
8. Changes
We may update this policy from time to time. The "last updated" date at the top of the page will always show the current version.