Common questions
Can't see your question? Call the helpdesk on 0131 332 8349 or send us the details and we'll come back to you.
Which areas do you cover?+
Edinburgh (all EH postcodes) and selected parts of East and West Lothian. If you're not sure, use the postcode checker on the homepage or call the helpdesk.
How much is a call-out?+
We give a clear diagnostic fee up-front when you book. If we go on to complete the repair, the diagnostic is included in the total.
How quickly can you attend?+
Most jobs are booked within a few working days. Engineers are on the road Mon–Fri, 8am–6pm; the office is open Mon–Thu, 9am–5pm and Fri, 9am–4pm.
Which brands do you repair?+
We're the Beko authorised repair agent for Edinburgh and the Lothians, and we service most other major brands on a paid basis.
Do you repair in-warranty appliances?+
Yes — for Beko, book the repair with the manufacturer and we'll be allocated the job as your local authorised agent. See our warranty repairs page.
How do I pay?+
Private customers: card payment on completion. Letting agents and housing associations: invoiced against your PO to your accounts email.
Can you supply and install a new appliance?+
Yes. We supply and install laundry, cooking, refrigeration and dishwashers — freestanding or integrated.
Do you fit gas cookers?+
Yes — we are Gas Safe registered (218503).
Still need help?
The fastest way to get an answer is a quick call or WhatsApp.